Refund policy

Cancelling or Amending your Order

Caught up in the heat of the moment and changed your mind? No problem, we can all get carried away, just make sure to contact us immediately, with all your details, to give us the best chance of making amends. We recommend you do this within 15 minutes of placing your order to ensure we can act on your request. Unfortunately, we cannot make changes to existing orders and where this is requested we would need to cancel your original order and raise a new one.

You should be aware that once orders are sent to our warehouse we cannot stop them. If your order has already been processed, you will need to await delivery and then follow our returns policy.

To cancel or amend your order please email info@speedypoppers.co.uk. We are here daily between the hours of 11am and 6pm, seven days a week.

Missing or Incomplete Orders

There’s nothing worse than feeling incomplete. If your order has either items missing or has not arrived with you within the timescales set out in our delivery options, we sincerely apologise.

Please email info@speedypoppers.co.uk. to let us fix things. We are here daily between the hours of 11am and 6pm seven days a week. That way we can put things right as quickly as possible and make sure we sort you out.

Returns Policy

We are flexible with our returns policy to make sure you can buy from us with confidence. As such we accept returns for unwanted items or faulty and damaged products for up to 14 days. Just click on the Request A Return link at the bottom of the homepage and our automated service will guide you through the process. Once authorised by us returns must reach us within 14 days.

Faulty or Damaged Products

It’s not a regular occurrence, but if you do receive an item that is broken or damaged we want to fix things for you. To enable us to refund or replace your item[s] simply follow our returns procedures below.

Unwanted Products

When it comes to returning unwanted items, we have just one requirement; we must receive your returned order in the same condition as it was when dispatched. If this is not the case, or the item[s] appears to have been worn or used, it will be returned to you. For hygiene and safety reasons we are unable to accept toys, creams, lubricants, aphrodisiacs, tablets, oils and condoms if any seals are broken or shrink wrap has been removed.

Returns Procedure

When returning your order please follow all the steps below;

1. Click on the Request A Return link, enter your details and select the order the item you would like to return is in. You can then select the item and submit the returns request.

2. Package your item securely and include a cover letter with your name, address, email address, contact number and original order number.

3. Post your items back to us. We recommend using tracked delivery for your piece of mind. Return postage to us is at your expense. Returns must reach us within 14 days from authorisation.

Refunds

Under the Consumer Contracts Regulations 2014 you are entitled to receive a refund within 14 days from the date we receive your returned items, using the same method of payment as the original transaction. You may also cancel or return your unwanted items for a refund within 14 days of receipt in accordance with the regulation.

To qualify for a refund or replacement, you must;

1. Return the item[s] to us in their original packaging with labels and security seals in place.

2. Items can only be replaced where they are deemed to be faulty or damaged.

The cost of shipping your order to you is non – refundable unless the products are deemed faulty or damaged

Replacements

If you have decided to allow us to replace a faulty or damaged item instead of having a refund, we will arrange for the replacement to be sent out via Royal Mail Signed For 2^nd Class. Your replacement will be sent out once we have received your returned item[s] and are satisfied they are in the expected condition.

You should receive your replacement within 2-3 days.